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That's what a responsible boss is all about: being hands-on with his/her customers to ensure effective customer service. That is a rare act for an owner of a car service business, to be the driver himself, because they mostly do the paperwork.

“Since he was low on drivers that day, he decided to "help out" as he put it; to become a "hands-on boss not ashamed to get his hands dirty."--- Wow! I smiled after reading this. You will rarely see bosses doing things like that, right? That’s nice! ;) Anyhow, you’re a lucky girl then. What’s the feeling of having a boss as your driver? Haha. That’d be really cool! I hope that the same thing happens to me too the next time I hire a car rental service. Haha!

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